Introduction
At M.D. Food Industries – Zee Snacks, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help. This Return & Exchange Policy outlines the procedures and guidelines for returning or exchanging products purchased from our website.
Return Policy
Eligibility for Returns
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- Items must be returned within 5 days from the date of purchase.
- Proof of purchase is required (e.g., order confirmation email or receipt).
Non-Returnable Items
- Perishable goods such as food products that have been opened.
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after 30 days from the date of purchase.
How to Initiate a Return
- Contact Us:
- Email us at [Your Email Address] with your order number, details of the product, and the reason for return.
- Our customer service team will review your request and provide further instructions.
- Pack the Item:
- Securely pack the item in its original packaging, including any accessories, manuals, or other items that came with it.
- Ship the Item:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Exchange Policy
Eligibility for Exchanges
- Items must be unused and in the same condition that you received them.
- Items must be in the original packaging.
- Items must be exchanged within 30 days from the date of purchase.
- Proof of purchase is required (e.g., order confirmation email or receipt).
How to Initiate an Exchange
- Contact Us:
- Email us at [Your Email Address] with your order number, details of the product you wish to exchange, and the reason for exchange.
- Our customer service team will review your request and provide further instructions.
- Pack the Item:
- Securely pack the item in its original packaging, including any accessories, manuals, or other items that came with it.
- Ship the Item:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Receive the Replacement:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your exchange.
- If approved, we will process the exchange and ship the replacement item to you.
Refund Policy
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at support@mdfoodindustries.com.
Contact Us
If you have any questions about our Return & Exchange Policy, please contact us:
M.D. Food Industries – Zee Snacks
Address: SUPER HIGHWAY, near SITE POLICE STATION, Phase 1, Karachi, Karachi City, Sindh 75850
Email: support@mdfoodindustries.com
Phone: +92 334 6336637
